1201 Boulevard Rene-Levesque West
Montreal,
QC
H3B 2L7
Canada
Full-Time
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants: Le Centre Sheraton Montreal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Stay in the center of Downtown Montreal
Le Centre Sheraton Montreal Hotel welcomes you to Quebec, Canada with thoughtful amenities and friendly service. Experience the bustling city center of Montreal, steps from Bell Centre and St. Catherine's Street and close to attractions like The Underground City and The Montreal Museum of Fine Arts. Our newly renovated guest rooms offer you a comfortable space to work, relax and refresh. Club-level rooms and suites allow access to the 37th-floor Club, where you can enjoy complimentary breakfast and evening hors d'oeuvres amidst downtown Montreal vistas. Pamper yourself with a spa treatment at Studio Pressurat, break a sweat in the fitness center or take a dip in the indoor pool. Cafe Bar is ideal for a cocktail or Starbucks® coffee. If you are hosting an event in Montreal's city center, our hotel features 51,000 square feet of versatile conference and event space. Your Canada getaway awaits.