Guest Experience Expert
Sheraton Birmingham Hotel
2101 Richard Arrington Jr. Boulevard North
Birmingham,
AL
35203
Full-Time
Additional Information
Front Desk/AYSSheraton Birmingham HotelJob Number
24036974Job Category
Rooms & Guest Services OperationsLocation
Sheraton Birmingham Hotel, 2101 Richard Arrington Jr Blvd N, Birmingham, Alabama, United States VIEW ON MAPSchedule
Part-TimeLocated Remotely?
NRelocation?
NPosition Type
Non-ManagementPosition Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,Begin
your purpose,Belong
to an amazing global team, andBecome
the best version of you.
Sheraton Birmingham Hotel
Welcome to the Sheraton Birmingham hotel located in the heart of Uptown; Birmingham's newest entertainment district at the BJCC. Sheraton Birmingham Hotel is ready to welcome you to a whole new level of comfort and warmth. Our major renovation included a full renewal of our of the lobby featuring the Link@Sheraton with Microsoft - our sleek connectivity hub offering complimentary wireless High Speed Internet Access - redecorated guest rooms, and updated meeting spaces.
Relax in our indoor pool or get your pulse racing in our newly renovated fitness center. Our refurbished Moretti's lounge provides a pleasant, stylish setting in which to gather with friends. At day's end, a great night’s sleep awaits you in one of our freshly redecorated guest rooms—complete with flat screen TVs and our signature Sheraton Sweet Sleeper™ Bed, featuring a decadent duvet and pillow top mattress.
Impress your colleagues in one of Alabama's largest and most recognized convention hotels. Events of various sizes will thrive in over 350,000 square feet of updated meeting and exhibition space, including Alabama's largest ballroom—25,000 square feet of elegant and versatile space. We are also conveniently connected to the Birmingham/Jefferson Convention Complex by a covered skyway.
Discover southern hospitality at its best. Enjoy some of the finest restaurants in the south in the nearby Five Points South entertainment district. Join in the excitement of fellow fans at the infamous Alabama Sports Hall of Fame.
Experience Birmingham in a way you’ll never forget at the all-new Sheraton Birmingham Hotel.
