1352 Northland Drive
Mendota Heights,
MN
55120
Full-Time
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
In joining Courtyard, you join a portfolio of brands with Marriott International.
Our Minneapolis Airport hotel recently completed its NEW state-of-the-art renovations. Guest can now enjoy the exciting new Bistro - Eat. Drink. Connect - and easy access to news, weather and airport conditions via our GoBoard and includes free Wi-Fi throughout, individual media pods in the lobby and easy access to news, weather and airport conditions via our GoBoard. The Courtyard Minneapolis St. Paul Airport hotel offers competitive Minneapolis Airport Parking, is conveniently located 2 miles from Minneapolis International and 3 miles from the Mall of America and enjoy complimentary shuttle service to both locations. Shuttle hours are 5:00AM to 11:00PM. Courtyard Minneapolis-St. Paul Airport is also the closest Marriott to Downtown St. Paul as well as XCEL Energy Center. Some of the changes we have made include: The Market, a 24/7 selection of freshly made sandwiches, salads, snacks & beverages; a business library located in the lobby and with free High-Speed internet access.