600 Bellevue Way NE
Bellevue,
WA
98004
Full-Time
Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies. Prepare, review, and issue bills, invoices, and account statements according to company procedures. Provide excellent service to both internal and external customers. Ensure compliance with standard and local operating procedures (SOP’s and LSOP’s). Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.
Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information and protect company assets. Report all accidents, injuries, and unsafe work conditions to the manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The pay range for this position is $25.86 to $25.86 per hour. This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Employees will accrue 0.03847 hour for every hour worked to be used toward PTO/Vacation/Holiday/Sick.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Relax and rejuvenate at our hotel in downtown Bellevue, WA
Prioritize your well-being at The Westin Bellevue. Located in the heart of downtown Bellevue with beautiful views of the surrounding city, Lake Washington and the Seattle skyline, we offer guests a lively destination to work and play. From your Bellevue, WA, lodging, cross-covered sky bridges to The Bellevue Collection, the regions premier shopping, dining and entertainment destination. Business travelers thrive with Microsoft, Amazon, Facebook, Salesforce, Pokémon and other Fortune 500 companies nearby. Find meeting and catering amenities at our four-star hotel with over 27000 sq ft of event space and several meeting rooms with balconies and windows. Fuel up at Cypress Lounge & Wine Bar, our restaurant with an indoor fireplace and outdoor patio. Rejuvenating treatments await at Truce Spa while a Westin Heavenly® Bath awaits in your deluxe hotel room with views of Bellevue. Call room service, turn on your flat-screen TV and sink into your Westin Heavenly® Bed and leave feeling better than when you arrived.