Photo of Waldorf Astoria Shanghai on the Bund, Shanghai, China

Asst Executive Housekeeper 客房行政副管家

Waldorf Astoria Shanghai on the Bund

No.2 Zhong Shan Dong Yi Rd, Huang Pu District
Shanghai, 200002
China

260 Room Hotel
Managed By Hilton
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Full-Time

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.  

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

An Assistant Executive Housekeeper will assist the Executive Housekeeper in the operation of the Housekeeping department and stand in as the Executive Housekeeper in his / her absence. 

What will I be doing? 

As the Assistant Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards: 

  • Assist the Executive Housekeeper to institute department SOP and P&P, directing activities of Housekeeping’s daily operation to maintain and improve high cleaning standards of guestrooms and public areas as well as courteous service to guests. 
  • Supervise department trainings, methods and procedures for development of team members. 
  • Supervise team members, Floor Supervisors and Room Attendants on guest floors and public areas. 
  • Draw up a balanced schedule for team members based on the hotel business’ needs. 
  • Evaluate the daily performance of the assigned team members during operation. 
  • Regularly inspect vacant and occupied guestrooms, guest floor areas and back stairways to ensure cleaning standards are maintained. 
  • Supervise daily laundry operation in the absence of the Executive Housekeeper. 
  • Drive daily briefings with Floor Managers and Floor Supervisors, informing them about daily VIP arrivals, guests’ complaints and special assignments etc. 
  • Assist the Executive Housekeeper to hold regular housekeeping communication meetings to discuss team members’ feedback, rectify errors for improvement, communicate all special instructions and happenings within the hotel as well as to hold daily morning briefings. 
  • Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep subordinates informed of any Management’s decision in the absence of the Executive Housekeeper. 
  • Maintain effective communication with Engineering for repairing and maintaining of guest rooms and ensure rooms are in good condition at all times. 
  • Consult with Front Office regarding room blocking for special repairing or deep cleaning and return it for sale quickly. 
  • Assist the Executive Housekeeper and give advice of annual housekeeping budgets. 
  • Make sure all purchased items optimize department expense and meet hotel budget. 
  • Responsible for all supplies and stock replenishments. 
  • Ensure team members adhere to the hotel’s security and emergency policies and procedures. 
  • Perform duties assigned by the Management when necessary. 
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

    Requirements

    What are we looking for? 

    An Assistant Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • 3 years as a Floor Supervisor or 1 year as an Assistant Floor Manager / Floor Manager. 
  • Responsive and customer focused. 
  • Able to derive excellence as well as the routine work. 
  • Communicate effectively and clearly. 
  • Good listener and considerate to the concerns of others. 
  • Strong training, leadership and people management skills. 
  • Guest oriented and able to confidently build and exceed service standards. 
  • Strong interpersonal skills and possess an attention to details. 
  • Good knowledge of housekeeping areas such as guest floor area and public area operation basics. 
  • Fluent spoken English to meet busines needs, advantageous. 

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Posted April 19, 2024

    Waldorf Astoria Shanghai on the Bund

    Shanghai Treasure On The Historic Bund

    Once the renowned Shanghai Club, our hotel retains much of its heritage design and combines modern comfort with views of the Huangpu River. We're one block from the iconic Bund, featuring waterside strolls and shopping. Unwind at our luxury spa, and enjoy personal concierge services, a fitness center, and several acclaimed restaurants.

    Experience breathtaking panoramic views of the city skyline right from the comfort of your room or suite. Enjoy plush bedding, spacious bathrooms, and exclusive amenities.

    Discover a variety of local and international flavors with an abundance of dining options at our hotel. From modern and regional Chinese to European cuisine, all our venues offer a unique culinary experience.

    Our spa provides a serene sanctuary that combines traditional Chinese practices with modern techniques to soothe jet lag.

    With a variety of couple and express therapies available, we offer the ideal setting to rejuvenate and relax.

    Hold your next business meeting, corporate conference, or grand wedding celebration in Shanghai.

    With over 3,000 square meters of elegant events space and a skilled events team, we are dedicated to making your next event the one to remember.

    As the first Waldorf Astoria hotel to open in Asia, our hotel is located on Shanghai’s iconic Bund, showcasing our unique charm and allure.

    The Heritage Building is a landmark structure constructed in 1911. Once the legendary Shanghai Club, this architectural gem has been lovingly restored using archival photographs and historical records.

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