3700 Wailea Alanui
Wailea - Maui,
HI
96753
Full-Time
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
The pay range for this position is $29.00 to $31.00 per hour.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International.
Embrace relaxed luxury at our Wailea, Maui resort
Immerse yourself in the scenic luxury of Wailea Beach Resort - Marriott, Maui, a stunning travel destination just steps from the ocean. Experience stylish comfort along the water's edge in beautifully appointed, family-friendly resort accommodations with ocean-inspired décor, mini-refrigerators, plush bedding and high-speed Wi-Fi. Elevate your experience with luxury amenities like a modern fitness center, championship-level golf courses and a tranquil spa. Ignite your senses during your Maui vacation by sampling our diverse dining options, lounging in private floating cabanas and witnessing a vibrant luau show. Refresh in the sparkling waters of our five resort pools, featuring the longest hotel water slide in all of Hawaii. Punctuate a memorable day in our Wailea, HI, hotel with a relaxing evening on your large balcony or oversized lanai; enjoy panoramic views, including vibrant Maui sunsets and the occasional humpback whale. All of us at Wailea Beach Resort - Marriott, Maui look forward to your visit.