Director, Wellness Experience

Additional Information

AAA Hotel Classification; relocation assistance is available

Job Number

24065484

Job Category

Golf, Fitness, & Entertainment

Location

Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Job Summary

Supports all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Reinforces appropriate culture to provide service to guests. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives while meeting financial goals.

Candidate Profile

Education And Experience

High school diploma or GED; 2 years experience in the recreation/health club operations or related professional area.

OR

2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

Core Work Activities

Managing Recreation Operations

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Monitors quality, standards and meets the expectations of the customers on a daily basis.

Demonstrates knowledge of job-relevant issues, products, systems, and processes.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Schedules events, programs, and activities, as well as the work of others.

Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Manages outside vendors including water sports and scuba.

Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.

Develops and manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).

Manages group activities including sand painting, bon fires, and team building events.

Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.

Providing And Ensuring Exceptional Customer Service

Serves as a role model to demonstrate appropriate behaviors.

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

Oversees all Human Resources activities in the Recreation Department.

Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.

Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

Participates in the performance appraisal system process, giving feedback when needed.

Coordinates all training activities for employees in department.

Encourages and builds mutual trust, respect, and cooperation among team members.

Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

The salary range for this position is $75,000.00 to $99,000.00 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

Begin

your purpose,

Belong

to an amazing global team, and

Become

the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,​

Begin

 your purpose, 

Belong

 to an amazing global​ team, and 

Become

 the best version of you.