General Manager

Description

About the Opportunity

Are you ready to take on the position of General Manager for our luxurious and award-winning resort Conrad Bora Bora? We are looking for an innovative and experienced leader to join our team and guide our prestigious hotel to new heights of success.

As General Manager, your leadership and expertise will play a crucial role in ensuring that our guests experience the epitome of luxury and hospitality while discovering unforgettable moments in this exquisite overwater hideaway, you will oversee daily hotel operations and provide comprehensive leadership in our ongoing commitment to delivering exceptional guest service and ensuring financial profitability.

We welcome you to join us in this exciting opportunity to lead our outstanding team and play a key role in shaping the future of the Conrad Bora Bora.

For more information about this property, click HERE.

About the Hotel

Our luxurious award-winning resort, The Conrad Bora Bora Nui, is nestled in a private cove on Motu To’opua. Guests can indulge in a variety of activities, from unwinding at their floating villas and soaking up the sunshine to exploring hiking adventures or experiencing a day of ultimate relaxation at Hina Spa.

For a truly unique experience, we suggest that guests dedicate a day to revel in the turquoise sea with views of the endless horizon. For an extra special touch, our chefs will craft a beautiful picnic featuring authentic Mediterranean and Polynesian bites, allowing guests to savor Champagne and immerse themselves in the serene tranquility of the surroundings.

The Conrad Bora Bora Nui features a prime location, creating a warm and welcoming atmosphere complemented by a dedicated team available for guests seeking an elevated experience. Whether it's moments of healing and serenity, adventurous days swimming with sharks, or indulging in intimate culinary experiences on the beach, our resort offers a little something for everyone desiring a blissful retreat on one of the most beautiful islands in the Pacific.

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

Requirements

What are we looking for?

Basic Qualifications:

• A minimum of 5 years hotel General Manager experience managing a property with $30M or greater in revenue
• Fluency in French and English
• Experience managing island resorts and luxury resort programs and offerings
• Successful in managing and maintaining Union partnerships
• Strong commercial acumen with proven success in driving revenue.
• Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employee satisfaction results

Preferred Experience:

• Ability to build and maintain successful ownership relationships and partnerships
• Acute attention to detail and a high level of commitment to delivering high quality standards
• Luxury background
• Remote location experience
• Hilton brand experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!