In-Room Dining Captain

Description

What will I be doing?

As an In-Room Dining Captain, you would be responsible for assisting management in the delivery and service of food and beverage items to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Provide supervision including, but not limited to, ensuring order rotation among servers, delegating responsibilities for the In Room Dining operation, and ensuring guest satisfaction
• Train all new In Room Dining team members on the daily operation, including the Tray Away System
• Set up room service trays and tables to prepare for incoming orders
• Present and retrieve checks to guests to obtain payment, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food and amenities to guest rooms, meeting rooms, and VIP rooms
• Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
• Return payments/signed checks to order taker
• Respond to guest inquiries and resolve guest issues in a timely, friendly and efficient manner
• Perform order taker duties and answer room service telephone, as needed
• Ensure compliance with all Conrad policies and procedures that relate to In Room Dining and guest service in accordance with federal, state, local and company regulations
• Assist Director of Food and Beverage in ensuring inventory is conducted to maintain proper par levels in In Room Dining

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!