Sales Manager

What's in it for you...

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days
• Professional development and promotion opportunities!

About this job...

Sales Managers are the energetic, positive, tenacious, and competitive force behind restaurant and event space revenue generation.  Responsible for actively soliciting new business, negotiating contracts, communicating client needs, and engaging repeat business, Sales Managers must employ varied sales strategies to reach aggressive goals.  The primary role of a Sales Manager is to quickly reply to all event inquiries, identify prospective clientele, effectively negotiate and sell a complete solution, support client needs throughout the process, and book repeat business by exceeding client expectations.

What you'll be doing...

• Fielding and responding to inquiries in a detailed and timely manner via phone and email.
• Using booking software and communication tools to manage clients through the full sales process from initial inquiry and response to closing events and sending post-event thank you emails.
• Manage client contract processes including negotiations, capturing and inputting detailed contact information and executing all financial process and billing.
• Assisting clients with food and beverage menu selections, coordinating timelines, developing floorplans, creating printed event materials and various other aspects of event production. 
• Coordinating and Conducting site tours emphasizing features to meet client needs and opportunities to enhance overall satisfaction. 
• Working closely with the events and kitchen teams to ensure successful execution of the clients needs and visions. 
• Attending booked events to welcome clients, assist with their requests and oversee execution as needed.
• Using Business tools and first-hand observations, analyze market competition, market trends, and identify clients needs.
• Proactively solicit, develop and secure business from new and prospective clients or companies using proven sales strategies aligned with the restaurant's brand vision.  
• Attend off-site gatherings such as networking events, hospitality business seminars or trade shows, etc., and creating and maintaining a strong presence in the Chicago hospitality industry. 
• Achieve revenue and market share goals by working in conjunction with the Director of Sales and other Sales Managers, supporting cross-segment selling tactics as needed. 
• Engage in purposeful communication and build long-lasting rapport with clients, creating an open dialogue to uncover client expectations and unrealized needs. 
• Always maintain professionalism consistent with hotel brand and company expectations.

Requirements...

Experience & Education:

• 3-5 years of sales experience in the restaurant, event, or hospitality field (preferably in an urban environment). 
• Proficiency in sales & booking software platforms (Reserve, Triplseat, Caterease, etc.) and Microsoft office. 
• 4-year degree in hospitality management or sales preferred, or equivalent experience and education

Communication:

• Exceptional verbal and written communication skills, including electronic communication
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day sitting desk/computer; stand and walk occasionally throughout workday
• Lift, lower, and maneuver up to 10 pounds occasionally
• Manual dexterity and repetitive motions required throughout workday

About Carnivale:

Since opening in 2005, Carnivale has established itself as one of the premier dining destinations in Chicago's West Loop.  Offering a total of 7 unique private event spaces, it is a perfect location for a unique, energetic, and memorable special occasion- proudly hosting everything from birthday & weddings to corporate events, meetings, and full venue buyouts.  This dynamic venue serves Latin fusion cuisine and exotic cocktails inspired by the cuisine & culture of Mexico, South America, and Central America, matched with a passion for travel, art, and design.  Featuring a lush interior and original artwork, paintings, and furnishings, the Carnivale experience makes every meal a celebration.  Equal Opportunity Employer.