7277 East Camelback Road
Scottsdale,
AZ
85251
Full-Time
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.LOCAL AND VOCAL IN OLD TOWN SCOTTSDALE, AZ
Step into our sizzling W Scottsdale, the ultimate destination for a glamorous stay in the Entertainment District. Whether you seek a tranquil weekday retreat or an exhilarating weekend party haunt, we got you covered in our vibrant Old Town Scottsdale neighborhood. Explore our area in downtown Scottsdale, AZ, to uncover eclectic dining, shopping, entertainment, golf and spa experiences just moments from our luxury hotel. From The Living Room and Cottontail Lounge to the WET Deck pool, our social spaces pulse with energy and offer some of the hottest late-night DJ beats until 4AM. Relax in one of our 241 stylish, pet-friendly hotel rooms and suites for the perfect blend of luxury and comfort. Indulge in a rejuvenating treatment at AWAY Spa or host a successful meeting or bridal party in our versatile event spaces. At W Scottsdale, you’re the center of attention and in the center of the action in Old Town Scottsdale, AZ.