Gallery Host (PM)

Description

Gallery Host 

This is a great Guest Service Opportunity for someone looking to move up in the hospitality industry.  The Gallery Host ensures that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty.  

Core responsibilities include:

        Hyatt experience preferred

        Available nights and weekends

·        Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures

·        Proficient administration of the hotel's electronic reservation system

·        Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction

·        Compliance with hotel safety programs and procedures, including emergency and security systems

·        Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

·        Ensures that new team members receive training in appropriate brand standards and in hotel procedures

Requirements

· Experience in accurate cash handling and credit cards

· Experience in maintaining security of confidential information, including guest registration and credit card information

· Ability to pass certification tests required to meet brand standards

· Experience working with a computer, including data entry

· Ability to work well with others, available to work weekends.

· Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations

· Listening skills to ensure accurate understanding of guest wishes

· Composure to work effectively under pressure and to address and resolve guest problems or concerns

· Approachability to encourage effective communication with guests and fellow team members