Premium Clubs Manager

The Opportunity 

Delaware North Sportservice is searching for a Premium Suites Manager to join our team at Highmark Stadium in Orchard Park, New York. As a Premium Suites Manager, you will oversee the operations of the suites department at Highmark Stadium on event days. You'll experience the game day excitement, grow your hospitality career, and be part of team committed to creating moments that last. 

Pay

Minimum – Anticipated Maximum Base Salary: $58458 - $62200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Hire and train food and beverage team members for the suites department
• Schedule, coordinate, and supervise the suite food and beverage team members and operation on event days. Provide ongoing job performance feedback to team members.
• Partner with front and back-of-house management to ensure event day operations are effective and successful for guests and team members
• Handle guest relations and ensure quality assurance standards are maintained
• Follow and maintain safety and sanitation procedures; ensure proper repair and maintenance of food service equipment
• Prepare monthly projection reports; ensure effective systems for cash, inventory, and payroll are in place

Qualifications 

• Minimum of two years' hospitality management experience required, preferably in a high-volume setting
• Strong managerial and team-building skills are essential
• Experience with inventory, cost control, and purchasing required
• Financial management accountability and budgeting experience required
• Ability to analyze data and make decisions independently
• Ability to work evenings, weekends, and holidays
• No degree required

Who We Are 

Delaware North operates concessions, and premium dining at Highmark Stadium since dating back to 1992. The 71,870-seat venue is home of the NFL's Buffalo Bills. Our culinary team creates locally and regionally inspired fare for the stadium's concession outlets. Premium dining includes suites and clubs offering in-seat service.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.