Excellent opportunity to "WOW" guests!
Front Desk Agent
Courtyard Edison Woodbridge
3105 Woodbridge Ave.
Edison,
NJ
08837
149 Room Hotel
Managed By
Hospitality Ventures Management Group
Receive up to 40% of your earned wages BEFORE payday with PayActiv!
Full-Time
Who this job will appeal to
Do you have retail, customer service or previous hotel experience? If so, we would love to hear from you! We currently have 2 Front Desk Agent openings (1 PT and 1 FT)! Ideally, we would like both with flexible avaiablibility.
Essential Functions
- Welcome guests upon their arrival and assign rooms
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform guests about payment methods and verify credit card data
- Provide information about our hotel, available rooms, rates and amenities
- Respond to complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional facilities and services, when appropriate
Job Knowledge/Skills and Abilities
- Elite customer service attitude and phone etiquette
- Excellent communication and organizational skills
- Basic reading, writing and math skills
Qualifications/Requirements
- High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Minimum of 1 year customer service experience; hotel preferred, but not required
- Ability to stand for long periods of time
- Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 20 pounds
- Must have OPEN availability to work either AM (7a-3p) or PM (3p-11p)
Benefits
- Medical / Dental / Vision
- Short Term Disability / Long Term Disability / Life Insurance
- 401k - Company Match %
- Paid Vacation Days / Paid Sick Days
- Marriott Discounts- travel with room rates as low as $35!
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
Posted April 8, 2024
Courtyard Edison Woodbridge
Our Hotel
Our hotel is recently renovated with chic, contemporary style, featuring a living room-like lobby that is the ideal place to spend time working or gathering. Located in Edison, NJ, near Menlo Park and Woodbridge Center Malls, the hotel is a short drive from New York City. As an associate, you will appreciate the convenient location and upgraded work environment.
Our Guests Love
Number of Rooms: 149
Event Space Square Footage: 1,299
Dining: The Bistro
Amenities: Indoor pool and fitness center
Points of Interest: Menlo Park and Woodbridge Center Malls, Raritan Center Business Park, and the New Jersey Convention and Expo Center
Our Associates Love
- Amazing opportunities for career advancement across HVMG
- Flexible full-time and part-time schedules
- Up to 40% earned wages paid BEFORE payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full Healthcare Benefits (including medical, dental, and vision coverage)
- 401k Retirement Plan with a guaranteed 4% match and no vesting
- Hotel and Food & Beverage Discounts and Perks
Careers at HVMG
HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.
We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
HVMG participates in the E-Verify program in certain locations, as required by law.