Assistant Front Office Manager

The Assistant Front Office Manager is responsible for supervising the front desk operation which includes: staff training, inter-department communications, and staff accountability. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position will report directly to the Director of Front Office:

Duties include:

· Responsible for ensuring customer satisfaction at the highest level

· Act in a professional and responsible manner in front of all guests and associates

· Maintain guest room inventory

· Perform all tasks of a Front Office Staff as needed to facilitate service

· Ensure all operations and cash handling are done per policies and procedures

· Maintain excellent communication with the housekeeping department

· Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

· Analyze, investigate, and resolve guest complaints

· Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

· Provide input to the Front Office Manager to insure proper staffing levels for customer service goals

· Will be manager on duty and right hand to the director of front office

Qualifications

· Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

· 1 or more years of Front Office leadership experience

· Service oriented style with professional presentations skills

· Lifestyle experience a plus

· Hotel/Hospitality degree an asset

· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.

· Clear concise written and verbal communication skills in English

· Must be proficient in Microsoft Word and Excel

· Must have excellent organizational, interpersonal and administrative skills