474 Main Avenue
Norwalk,
CT
06851
Full-Time
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
In joining Courtyard, you join a portfolio of brands with Marriott International.
Business is a pleasure at our Norwalk hotel
Experience Norwalk, Connecticut, like never before at Courtyard Norwalk. Our modern hotel provides access to the downtown business district, as well as local restaurants and SoNo Collection Mall. Before heading to Calf Pasture Beach or other local beaches, fuel up with freshly brewed Starbucks® coffee and a hearty breakfast at The Bistro. After a day exploring Norwalk, return to our hotel for a selection of savory dinner entrées and handcrafted cocktails. During your downtime, take a dip in our heated indoor pool or stick to your workout routine in our state-of-the-art 24-hour fitness center, featuring cardio equipment and free weights. Host business and social gatherings on our outdoor patio or in our hotel's indoor meeting spaces, perfect for brainstorming sessions or rehearsal dinners in Norwalk. End your day in comfort in a spacious hotel room or suite equipped with a flat-screen TV, free Wi-Fi and large work desk. Courtyard Norwalk will help you stay connected in Connecticut.