801 South Gadsden Street
Tallahassee,
FL
32301
Full-Time
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International.
A carefully crafted hotel in downtown Tallahassee, Florida
Check-in and enjoy downtown Tallahassee, Florida as never before at the new AC Hotel Tallahassee Universities at the Capitol. We’ve carefully crafted every detail for a great stay in Tallahassee’s newest entertainment district. Inside Cascades Park and minutes from top universities, Doak Campbell Stadium, FSU and the Tallahassee Airport, you’ll find our signature hotel guest rooms and suites, complimentary Wi-Fi, smart TVs, sleek furniture, premium bedding, a modern work desk, plenty of natural light and picturesque views so you can be more productive, creative and fulfilled. Indulge in the sophisticated AC Lounge® and AC Kitchen featuring European-inspired beverage and food offerings as well as our hotel's Charlie Park Rooftop Dining, which serves up amazing views to accompany handcrafted cocktails and locally sourced American fusion cuisine. With 5,500 square feet of meeting space and a fitness center, we’ve thought of everything you need for the perfect hotel stay in downtown Tallahassee.