Bellperson

Exciting opportunity for an experienced Bellperson in the Santa Monica market who can appreciate representing an upscale, luxurious hotel. In the heart of Santa Monica, just a short walk from the pier, you will find the newly renovated and rebranded Hilton Santa Monica Hotel & Suites. This Santa Monica hotel is three blocks away from the beach, providing easy access to some of Southern California’s most popular attractions. As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations.
• Retrieve and transport guest luggage.
• Inspect guest rooms and acquaint guests with these rooms and their features.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Organize and store luggage, as needed, according to guidelines.
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments.
• Ensure messages and faxes are regularly delivered throughout the day.
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed.
• Assist in the maintenance, appearance and functionality of equipment.

What are we looking for:

• Professional, positive attitude and actions when communicating with guests and team members.
• Knowledge of hotel and the city.
• Ability to operate a computer, printer, copier, and telephone.
• Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
• Physical work is a primary part of the job.
• Lifting up to 50 pounds.

We are a drug-free workplace.

EOE/AA/M/F/D/V