Hotel Night Auditor
Part-Time
Job overview
As a Hotel Night Auditor, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. The Hotel Night Auditor accurately balances and audits the hotel’s income and expenses for the current 24 hour period.
The ideal candidate will:
- Have one year of hotel, customer service and/or accounting experience.
- Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
- Have strong computer skills and brand POS experience.
- May fulfill Manager on Duty shifts.
- Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
- Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
- Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
- Provides a professional image at all times through appearance and dress.
Note: Other duties as assigned by supervisor or management
Benefits for Full Time Employees
- Medical, Dental, and Vision Coverage
- 401K retirement plan
- Short and Long-Term Disability Income*
- Term Life and AD&D Insurance
- Vacation PTO & Holiday/Sick PTO
- Employee Assistance Program
*Specific plans for specific positions
Merriweather Lakehouse Hotel
4-STAR ACCOMMODATIONS IN A LAKEFRONT SETTING
PREMIUM SUITES FOR ALL OCCASIONS
Penthouse and Presidential Suites can be had just about anywhere. We set out to create a premium experience that cannot be found anywhere else in the region. Whether you are entertaining family and friends, or gathering for business reasons, our premium Penthouse and Presidential suites will make all the difference.
AN ENCLAVE FOR MEETINGS & EVENTS
From corporate meetings, retreats, and holiday events to reunions and board meetings, our new event space can accommodate events of all sizes – indoors and outdoors!
And if exquisite catering is required, our creative culinary team will customize any of our menus to meet your needs.
INDULGE AT THE PEARL SPA WITH THE WELLNESS PASSPORT
Escape THE ordinary and restore the body, mind, and soul any day of the week.
Indulge at The Pearl Spa with four experiences designed to promote holistic self-care. THE wellness passport includes one mind-body movement or meditation class, a one-hour session in THE healing waters, one element experience session, and one 25-minute session in THE great abyss.
LAKESIDE DINING AT LĀK
Lāk serves up classic American tastes emphasizing an upscale dining experience. Closely partnering with Columbia’s local farm culture, Lāk’s culinary team prepares dishes from-scratch, concocting fresh, seasonal creations to satisfy every palate. Overlooking the Lake, the dining experience is memorably distinctive for locals and hotel guests alike, while Rookery Bar & Lounge serves up locally crafted brews, specialty seasonal cocktails and magnetic vibes in an awe-inspiring setting. Each morning, a roaring fire and plush seating welcomes guests to indulge in enticing house-made pastries and Lavazza coffee.