Chef Concierge

Opportunity: Chef Concierge (Concierge Manager)

Provide elite level of service and the leadership and training required to maintain a staff committed to providing personalized service to all guests.

Essential Job Functions

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Manage staff and organize department functions in accordance with company guidelines.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Provide information about local attractions and events.
• Make travel arrangements.
• Make dining and other reservations, and obtain tickets for events.
• Focus on achieving the goals or objectives of the department using available resources.
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Encourages team participation and promotes enthusiasm.
• Carry out unusual requests, such as searching for hard-to-find items or services.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
• Establish VIP and repeat guest awareness 
• Assisting and planning of any special events

Position Requirements

• High School diploma or equivalent.
• Previous concierge experience required or equivalent training in a luxury setting
• Minimum 3 to 5 years previous experience in a supervisory/management position at a high-end, luxury resort property.
• Knowledge of the local community, attractions and events.
• Be a member of the New York City Association of Hotel Concierges
• Be a member of Les Clef’s d’Or USA (Preferred)

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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