Photo of Hyatt Vacation Club at Highlands Inn, Carmel, CA

Union Guest Services Associate

Hyatt Vacation Club at Highlands Inn

120 Highlands Drive
Carmel, CA 93923

142 Unit Time-Share
Managed By Hyatt Vacation Ownership
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Compensation: $23.59 Hourly, Full-Time

Job Summary

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a strong attention to detail while multi-tasking? Value a cooperative, team-oriented environment? 

If so, the Front Office at Hyatt Vacation Ownership might be the place for you! You will have the opportunity to welcome our Owners and guests "home", while experiencing our dedication to the well-being of our associates. 

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest. 

Core Work Activities

  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.  

  • Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.  

  • Speak using clear and professional language; answer telephones using appropriate etiquette.  

  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.  

  • Comply with quality assurance standards.  

  • Stand, sit, or walk for an extended period of time. 

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.  

  • Perform other reasonable job duties as requested by Supervisors. 

  • Attention to customer service with a professional and pleasant personality. 

  • Available to work a flexible schedule including evenings, weekends, and holidays. 

Posted April 24, 2024

Hyatt Vacation Club at Highlands Inn

An elegant Big Sur escape.

Welcoming guests for over a century, this stunning retreat offers Owners and guests the ultimate in amenities, location, and nearby activities. With its relaxing whirlpool spas, fire pit with Adirondack chairs, dramatic Pacific views, and access to the adjacent Hyatt Carmel Highlands hotel’s premier dining, this is a perfect place for meaningful time together. Off-site, enjoy everything Big Sur has to offer, like scenic drives, hiking, biking, fishing, beaches, coveted golf at Pebble Beach, and plenty of wine-tasting opportunities.

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