Data Support Engineer

The Opportunity 

Delaware North is searching for a Data Support Engineer to join our Data Engineering team in Buffalo, New York. The Data Engineering team is tasked with collecting raw data from our various systems, transforming that data into canonical models, harmonizing, and enhancing the data to provide trusted datasets to our consumers. The work this team does is the foundation of company initiatives meant to automate business processes, gather insights, and make more informed decisions. The Support Engineer provide level 3 support and will work closely with Data Engineering and the business with a focus on the Delaware North Data Analytics Platform. 

Pay

Minimum – Anticipated Maximum Base Salary: $66500 - $89900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Triage and resolve support issues for the data platform and supporting systems
• Assist clients, vendors, and internal users of the data platform on access, understanding the data, tech support concerns and challenges
• Assess customer needs, identify challenges and issues, recommend solutions
• Author documentation relating to standard operating procedures, run-books, and other support materials
• Collaborate with internal teams and vendors to execute projects
• Automate manual tasks and create/improve tools and processes that help make team operations more efficiently
• Receive and respond to inbound incident request from clients, and internal and external users
• Provide ad hoc feedback about trends and new issues
• Aid higher tier engineering staff with problem research and documentation

Qualifications 

• Bachelor's degree in Computer Science, Information Systems or similar STEM field preferred (or 2 years of professional experience in a technical support role)
• Experience in SQL and Query writing
• Working knowledge of data access patterns (flat-file, API, SQL, Webhook, Data Streams, etc)
• Working knowledge of data structures and formats such as JSON and XML
• Excellent organizational, oral and written communication skills
• Ability to effectively troubleshoot and track issues through to resolution
• Passion for delivering high quality and meaningful results
• Python experience is a nice to have
• Must be legally authorized to work in the US without sponsorship

Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.