16th Floor, Building No. 9A DLF Cyber City, DLF Phase - III
Gurgaon,
122002
India
Full-Time
The Director, Brand Performance Support (BPS) - India will serve as the main support contact for owners, management company representatives, and hotel leaders of assigned hotels, not exclusive to but with primary focus to launch, maintain and support Hilton branded franchise locations; with the goal of optimizing portfolio performance from deal signing through the life of the asset. This role will require the incumbent to focus on ensuring hotels are educated on and can fully leverage enterprise and brand resources while collecting and sharing best practices across the portfolio of hotels to support commercial success and operational excellence. Furthermore, the Director role is responsible for monitoring performance and collaborating across the enterprise to develop and implement support strategies for individual hotels and trending or portfolio level opportunities.
What will I be doing?
The Director, BPS - India will partner with the APAC Brand Performance Support team and APAC/India Leadership team to implement support plans and strategic initiatives to realize our short, medium, and long-term performance objectives. You will lead the day-to-day delivery of support using multiple approaches (virtual, phone, in-person) applied situationally to individual hotels, small groups, and at times, large groups of owners and hotel leaders. You will support your portfolio of owners and hotels by developing and sharing best practice insights and resources, delivering performance and strategic consultative programming, and ensuring successful implementation of enterprise and/or brand initiatives on property. The successful candidate will be comfortable navigating difficult discussions and be able to appropriately use influence to gain consensus and agreement with various stakeholders.
Additional scope of this role includes but is not limited to, responsibility for performing the following tasks to the highest standards:
What are we looking for?
The Director, BPS - India is always working on behalf of our Owners, Team Members, and Guests. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
To fulfil this role successfully, you should demonstrate the following minimum qualifications:
It will be advantageous in this position if you demonstrate the following capabilities and advantages:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.