Front Office Manager
Full-Time
Overview
Opportunity: Front Office Manager
Manage hotel front office operations in accordance with established guest service and sustainability standards.
Your Growth Path
Assistant General Manager – General Manager - Area General Manager
Your Focus
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
- Supervise all guest services department managers.
- Review correspondence from guests and incident logs and direct staff according to information obtained.
- Oversee all vendor and personnel contracts throughout the hotel.
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- Associate’s or Bachelor’s degree preferred.
- 2 to 5 years hospitality related experience.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Freepoint Hotel
Our Hotel
As one of the nation’s smartest cities, there is a lot to discover and unpack in Cambridge. Freepoint Hotel is a great place from which to explore this city—the fifth largest in Massachusetts and a short train ride away from Downtown Boston, Belmont, and Somerville.
Located a short walk (or free shuttle ride) away from the Alewife Train Station, Cambridge and Boston are at a visitor's fingertips at Freepoint Hotel. From the Red Line it’s easy to explore nearby Davis Square, Harvard Square, Kendall Square and Downtown Boston. There are a host of great restaurants, some great shops, and a few great museums in Cambridge. There are even some Universities people may have heard a thing or two about.
Some of Cambridge’s best food and drink is right in Freepoint Hotel at Freepoint Kitchen & Cocktails by Matthew Gaudet. Our esteemed Chef is well-known in Cambridge as he was the Chef Owner of the beloved Cambridge restaurant West Bridge. The food and drink menus both emphasize local ingredients. Our bar is best known for its specialty Manhattan Menu, which features 8 variations on this classic cocktail.
At Freepoint Hotel, guests will enjoy newly renovated and smartly designed guestrooms with deluxe amenities such as superfast complimentary Wi-Fi and hair products by Living Proof, an innovative local company. They will also have access to our brand new, well-equipped fitness room as well as access to our daily shuttle which will take them anywhere in a two-mile radius.
