Photo of Bally’s Dover, Dover, DE

Supervisor - Players Club

Bally’s Dover

1131 North DuPont Highway
Dover, DE 19901

500 Room Hotel Casino
Managed By Bally’s Corporation
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Compensation: $19.50 per hour, Full-Time

Description

Major Focus

Responsible for the smooth and efficient operation of the Players Club on assigned shift.

Essential Functions
  • Supervises overall staff performance as it pertains to the Players Club.
  • Interacts with customers and employees to assure that the team is always pleasant while being efficient and effective.
  • Ensures that customer service standards are exceeded at all times and that all Players Club personnel are committed to excellence in the performance of their assigned duties.
  • Investigates player complaints and determine basis of grievance. Tries to resolve the situation or aid management in a quick and fair solution to the matter.
  • Supervises, coordinates and monitors all activities of the Players Club during assigned shift.
  • Reviews comp cash reports at the end of each Representative’s shift to ensure accuracy.
  • Assists guests with all aspects of casino customer service.
  • Operates Marketing promotions to include gifts, drawings, and giveaways.
  • Ensures paperwork and prize logs are completed properly.
  • Works at terminal at least 25% of work time.
  • Maintains proficiency with the CMS System and Kiosk Manager, and Promo Delivery.
  • Coordinates with Casino Hosts to deliver the best service to premium patrons.
  • Responsible for database upkeep and correct guest information and groupings.
  • Ensures that all equipment is in good working order.
  • Responsible for the inventory of Players Club merchandise.
  • Interacts with the Marketing Department and maintains knowledgeable of current promotions.
  • Maintains marketing information including spreadsheets, calendars, marketing operationals.
  • Maintains and updates all information that is provided in the shared Players Club folder.
  • Maintains knowledge of the CastNet System.
  • Maintains knowledge of the point inquiry database and the iGaming database.
  • Assists in interviewing new candidates for Players Club Representative positions.
  • Maintains employee files.
  • Maintains payroll and attendance records.
  • Maintains employee sign in and out sheets to include breaks.
  • Completes and issues timely evaluations for subordinates
  • Conducts formal and informal training for subordinates
  • Conducts formal and informal coaching and counseling with subordinates
  • Assists with issuance of coaching and corrective counseling.
  • Rewards and recognizes superior performers
  • Ensures that employees work safely and follow all safety rules
Additional Functions
  • Perform other duties as assigned.
Requirements/Education
  • High school diploma or GED or equivalent experience required
  • Two years of supervisory experience preferred
  • Must possess good math skills
  • Must possess computer proficiency with Microsoft Word
  • Must possess good oral and written communication skills
  • Must possess good customer service and leadership skills
  • Must be able to solve problems and deal with a variety of situations
  • Must present an overall professional appearance
  • Must be able to work weekends, holidays and nights as scheduled
  • Must be able to successfully pass a background check and receive a license from the DE Lottery
  • Must be able to read and write English fluently.

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Bally’s Dover is an equal opportunity employer.

Addendum To Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or associate from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

X

Seeing

X

Pushing / Pulling

X

Bend, stoop, kneel

X

Color Perception (Red /Green)

Climb, Ascend, Descend Stairs

Other (Specify: )

X

Hearing / Listening

X

Lift (30 pounds)

X

Clear Speech

X

Carry (30 pounds)

Touching

Drive (local / long distance)

X

Dexterity

X

Ability to Move Distances

X

Hand

Ability to Mount / Dismount (Forklift / Truck)

X

Finger

X

Ability to Sit / Stand for extended periods
Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

X

Analysis / Comprehension

X

Reading – Complex

X

Writing – Complex

X

Judgment / Decision Making

Clerical

X

Basic Math Skills
Work Environment

X

Shift Work

Outside

Pressurized Equipment

X

Works Alone

Extreme Heat

X

Moving Objects

X

Works with Others

Extreme Cold

High Places

X

Verbal Contact with Others

X

Noise

Fumes / Odors

X

Face-to-Face Contact

Mechanical Equipment

Hazardous Materials

X

Inside

Electrical Equipment

Dirt / Dust
Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Posted April 26, 2024

Bally’s Dover

Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Bally’s Corporation is a global casino and interactive entertainment company, headquartered in Providence Rhode Island, with a growing omni-channel presence. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

The Bally’s (North America) Interactive family includes upstarts, legends, sharks, and even a primate or two. Bally’s digital division is a portfolio of top disruptor brands in sports betting, iGaming, free-to-play gaming, and poker. Bally’s (International Interactive) has been recognized as the most successful multi-brand casino and bingo operator in the world with brands that cater to audiences all across the globe.

With 9,900 employees, the Company's casino operations include approximately 15,000 slot machines, 550 table games and 3,900 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".

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