14 Mill Street
Perth,
Western Australia
6000
Australia
Full-Time
An Executive Lounge and Guest Relations Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.
What will I be doing?
As an Executive Lounge and Guest Relations Manager, you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. An Executive Lounge and Guest Relations Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for?
Executive Lounge and Guest Relations Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, key skills, and values that follow:
Leadership
Communication
Hospitality Management
Problem-Solving
Attention to Detail
Organizational Skills
Adaptability
Team Building
Customer Relationship Management
Tech-Savviness
Responsibilities of the Executive Lounge & Guest Experience Manager including championing guest experience, Loyalty Program management, VIP Services, Team Leadership, Operational Oversight, Guest Relations and collaboration.
Performance monitoring, budget management and continuous improvement.
The Ideal candidate will have the following:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Located in the heart of the city, Parmelia Hilton Perth provides the ideal home base for business and leisure travelers. Our hotel features a special collection of artwork in addition to comfortable guest rooms and suites. Host an event in one of our 9 newly refreshed meeting and event venues, including the elegant Swan Room - perfect for weddings and special occasions.
With its central Perth location and updated venues for up to 500 guests, our hotel is ideal for your next meeting, event or celebration. Guests can delight in striking views of the city’s skyline on our outdoor piazza over coffee or cocktails. Celebrate your big day with us and relax knowing our professional wedding specialist will take care of everything.