Food and Beverage Assistant Manager

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.                 

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.                 

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee's concerns.

• Uses coaching skills throughout the property. 

• Demonstrates self confidence, energy and enthusiasm.

• Motivates and encourages staff to solve guest and employee related concerns. 

Ensuring Exceptional Customer Service 

• Provides excellent customer service.                 

• Responds quickly and proactively to guest's concerns.    

• Understands the brand's service culture.  

• Sets service expectations for all guests internally and externally.  

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. 

• Follows up to ensure complaints have been addressed to the guest's satisfaction. 

• Develops a relationship with all guests to build repeated clientele internally and externally.                 

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.                 

• Assists GM as needed with annual Quality audit.