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Front Desk Supervisor

Planters Inn

112 N. Market Street
Charleston, SC 29401

65 Room Hotel
Managed By Northwood Hospitality
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Compensation: 18.00, Full-Time

Job Description

About Us:

Planters Inn is a proud member of the prestigious Relais & Châteaux collection, renowned for offering exceptional experiences in hospitality. We are currently seeking a dynamic and experienced individual to join our team as a Front Desk Supervisor. If you have a passion for delivering unparalleled customer service and possess strong organizational and leadership skills, we invite you to apply.

Responsibilities:

  • Guest Service Excellence:

    • Ensure a warm and welcoming atmosphere for guests.
    • Handle guest inquiries, requests, and concerns promptly and professionally.
    • Supervise front desk operations to guarantee a seamless check-in and check-out process.

  • Team Leadership:

    • Lead and motivate front desk staff to deliver outstanding service.
    • Provide training and support to ensure team members are well-prepared to exceed guest expectations.
    • Foster a positive and collaborative work environment.

  • Operational Efficiency:

    • Oversee daily operations of the front desk, including room reservations, billing, and cashiering.
    • Maintain accurate records and reports related to guest interactions and transactions.
    • Implement and enforce standard operating procedures to optimize efficiency.

  • Problem Resolution:

    • Address and resolve guest issues and complaints in a timely and effective manner.
    • Collaborate with other departments to ensure guest satisfaction.

  • Quality Assurance:

    • Monitor and maintain the quality of service provided to guests.
    • Conduct regular audits to ensure adherence to Relais & Châteaux standards.

Qualifications:

  • Previous experience in a supervisory or leadership role within the hospitality industry.
  • Exceptional customer service and communication skills.
  • Strong organizational and multitasking abilities.
  • Proficient in hotel management software and MS Office Suite.
  • Knowledge of Relais & Châteaux standards and commitment to excellence.

Education:

  • Bachelor's degree in Hospitality Management or a related field (preferred).

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Generous PTO policy
  • Employee discounts on accommodations and dining
Posted May 13, 2024

Planters Inn

Planters Inn is an acclaimed luxury boutique hotel in Charleston, South Carolina, that combines elegant Southern style with contemporary sophistication on the corner of Market and Meeting Street.

Planters Inn is South Carolina’s only Relais & Châteaux Hotel. Our historic hotel is an oasis of beauty and gentility for guests who appreciate luxury, personal space, and added privacy. Home to the Peninsula Grill Restaurant which has earned Forbes Four Stars and AAA Four Diamonds for more than 20 years and our famous 12-layer Ultimate Coconut Cake, a legendary dessert that has earned praise from scores of national magazines and television shows.

The Planters Inn is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.

Our Values

Integrity, Collaboration, Passion 

We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership.  We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.

Benefits

At The Planters Inn, we value our team members and are committed to providing a comprehensive and competitive benefits package.  

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