Conference and Banqueting Operations Manager
Full-Time
Description
A Conference and Banquet Operations Manager is responsible for managing all Conference and Banquet operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.
What will I be doing?
As a Conference and Banquet Operations Manager, you are responsible for managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Banquet Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage all Conference and Banqueting operations
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Aware of trends and propose ideas to build the range and quality of Conference and Banquet
- Optimise sales and contain costs, identifying any areas for action
- Set achievable budgets and other short- and long-term functional goals
- Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
Requirements
What are we looking for?
A Conference and Banquet Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Strong knowledge of hotel/leisure/service sector
- Degree or diploma in Hotel Management or equivalent
- Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
- Exceptional communication skills
- Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
- Passion for delivering exceptional levels of guest service
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton Tallinn Park
This hotel will soon be joining the Hilton Worldwide Portfolio of Brands but is not yet accepting reservations. It is scheduled to open in Summer 2016.
Set in the heart of Estonia’s capital city, Hilton Tallinn Park is located on the eastern side of Politseiaed Park, a leafy public space that was once home to the local police force's vegetable gardens. This modern Tallinn hotel is situated near Gonsiori Road, providing convenient access to Tallinn Ulemiste Airport. Take in wonderful views of Tallinn Harbour and the enchanting Old Town from the hotel, and enjoy proximity to many businesses, corporate offices, shops, restaurants and popular Tallinn attractions.
With seven flexible meeting rooms and a ballroom with space for 200 people, this Tallinn hotel is the perfect venue for business events, exhibitions and weddings. Stay productive in the 24-hour business center, and take advantage of our contemporary A/V technology. Our dedicated staff will be on hand to ensure your function is a success.
Feel at home in a spacious guest room, offering large windows, contemporary design and modern amenities. Check emails with WiFi, work comfortably at the desk, and refresh in the stylish bathroom. Choose an executive room or suite for splendid views and Executive Lounge access. Enjoy a light snack and a coffee in Cafe Linnutee, or savor the finest cuts of meat in our informal signature steakhouse, The Able Butcher. Try your luck at the roulette wheel in the onsite casino. Swim in the heated indoor pool or energize with contemporary Precor equipment in the complimentary 24-hour fitness center. Indulge in a massage in the spa, which features a whirlpool, sauna and steam rooms.
HIGHLIGHTS
- Modern Tallinn hotel in the city center, overlooking Politseiaed Park
- Near Tallinn's Old Town, Tallinn Harbour and prominent business areas
- Seven meeting rooms, a ballroom, a 24-hour business center and an Executive Lounge
- Casino, 24-hour fitness center, spa, indoor swimming pool, terrace and barbecue area
- Casual onsite dining with a signature steakhouse and Lobby Lounge Cafe
