Housekeeping Inspector

Job Summary

The Housekeeping Inspector is responsible for inspecting guest rooms, public areas, and back of the house to ensure cleanliness, presentation, performance and compliance standards are being met to achieve a high level of cleanliness and guest satisfaction, also providing general support to the Housekeeping department.  The ideal individual for this position demonstrates a commitment to maintaining high quality standards and is detail oriented.

Responsibilities

• Provide training, coaching, counseling, and performance feedback to improve performance and quality to ensure maximum efficiency and that procedures are followed according to brand and hotel standards and productivity levels are being met.
• Assist with training new housekeeping staff on cleaning and inspection standards.
• Inspect the cleaning of guest rooms, public areas and back of house to ensure compliance with the standard room set-up and that the hotel is cleaned to specifications to achieve a high level of cleanliness and guest satisfaction.
• Issue supplies, linens and equipment to staff at the beginning of shift to control inventory and ensure proper supplies are available.
• Identify deficiencies and communicate corrective actions clearly to housekeeping staff.
• Ensure rooms are updated accurately and timely for guest occupancy and communicate room status updates with housekeeping office and front desk.
• Inventory stock to ensure adequate supplies.
• Respond to guest questions, complaints and/or requests in a courteous manner to ensure guest satisfaction.
• Log items for lost and found and answer inquiries to maintain controls and ensure guest satisfaction.
• Identify and report maintenance issues, safety hazards, or damaged furnishings.
• Perform regular inspections to ensure proper use and storage of cleaning chemicals and equipment.
• Greet guests and fellow associates in a warm and friendly manner.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice and ensure staff follow established safety and infection control standards.
• Perform room attendant, houseperson, lobby attendant and laundry attendant duties when staffing shortages occur or during peak periods and assist in all housekeeping related tasks to ensure smooth housekeeping operations.
• Perform other duties/tasks as assigned by management.

Skills

• Strong attention to detail and commitment to quality standards.
• Good communication and interpersonal skills.
• Always maintain a professional appearance and manner.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Must be familiar with proper use of cleaning chemicals and be able to read and understand labels on chemical bottles and work with cleaning chemicals.
• Ability to stand and walk for extended periods of time.
• Must be able to grasp, push/pull, lift/carry, and move up to 50 lbs.
• Must be able to reach overhead and below the knees, including bending, twisting, kneeling, and stooping.
• Must be able to perform repetitive hand and arm movements.
• Ability to work flexible shifts to include days, nights, weekends, and holidays.

Qualifications

• High School diploma or equivalent.
• Previous housekeeping or hotel experience.
• Prior inspection or supervisory experience preferred.

Benefits

• Medical, Dental & Vision Insurance
• Paid Vacation
• Paid Personal Days
• Paid Holidays
• Free Life Insurance
• Employee Discounts