Front Desk Agent / Night Audit

About Us

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M. = Together Everyone Achieves More

About the Role

Are you a charismatic, outgoing hospitality professional who enjoys creating memorable guest experiences? Do you thrive in a fast-paced environment and take pride in providing exceptional service?

We are seeking a Front Desk Agent / Night Auditor to join our growing TEAM. In this dual-role position, you will be a key part of the guest experience, welcoming guests, assisting with arrivals and departures, answering questions, resolving concerns, and ensuring the hotel operates smoothly throughout the overnight hours.

As a Front Desk Agent/Night Auditor, you will combine exceptional guest service with accurate overnight accounting and administrative responsibilities. Your professionalism, attention to detail, genuine smile, and ability to work independently will help ensure our guests have a comfortable and seamless stay.

Full-time positions available. Night, overnight, weekend, and holiday availability required.

Advancement Opportunities & Professional Career Path

• Front Office Manager

• Operations Manager

• Assistant General Manager

• General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment that invests in its associates?

Our Management Development Program (MDP) is a perfect way to help you take your career to the next level. The MDP Program takes our top talent of today and develops the leaders of tomorrow. What's Your More?

TEAM Benefits

• 401(k)

• Health/Dental/Vision/Life/Voluntary Insurance

• Management Development Program

• TEAM and Travel Discounts

• Vacation/Well/Holiday Pay

• Career Advancement Opportunities

• Referral Bonus Program

• Full-Time positions available

Full-Time positions are benefits eligible, including time off, travel discounts, medical and other insurance options.

Travel Discounts

With multiple brands and thousands of locations around the world, TEAM members are eligible for special travel discounts and, in some cases, F&B discounts! Get away to relax, visit family, or see the world!

ResponsibilitiesFront Desk & Guest Services

• Welcome guests with a warm, friendly, and professional demeanor

• Complete guest check-in and check-out accurately and efficiently

• Verify reservations, guest information, payment methods, and room assignments

• Issue and manage guest room keys

• Answer guest questions and provide information about hotel amenities, services, and local attractions

• Respond to guest requests, concerns, and service issues in a professional and timely manner

• Assist with reservations, cancellations, modifications, and other guest requests

• Maintain accurate guest records and protect guest privacy

• Communicate effectively with housekeeping, maintenance, management, and other hotel departments

• Monitor the lobby and front desk area to ensure a welcoming and secure environment

• Follow all hotel standards, brand standards, safety procedures, and guest service guidelines

Night Audit Responsibilities

• Complete the overnight audit process accurately and according to hotel procedures

• Balance daily room revenue, payments, deposits, and other financial transactions

• Review and reconcile guest accounts and hotel reports

• Verify and post room charges and other applicable transactions

• Prepare daily financial and operational reports for management

• Identify and resolve discrepancies or escalate them to the appropriate manager

• Complete end-of-day procedures and ensure the hotel system is properly rolled over

• Prepare the front desk and hotel for the following business day

• Maintain accurate records and documentation

• Perform routine overnight front desk and administrative duties

• Assist with light lobby and public-area upkeep as needed

• Monitor hotel activity during overnight hours and follow established safety and security procedures

• Respond appropriately to emergencies and guest needs and contact management or emergency services when necessary

Requirements

• Prior front desk, hotel, night audit, or hospitality experience preferred; willing to train the right customer service professional looking to grow their career

• Prior night audit or accounting experience is a plus

• Strong customer service and interpersonal skills

• Excellent communication and listening skills

• Strong attention to detail and accuracy, particularly with financial transactions and reports

• Comfortable working independently during overnight hours

• Ability to remain professional, calm, and welcoming when handling challenging guest situations

• Strong computer skills; experience with Microsoft Office (Word, Excel, PowerPoint) preferred

• Experience with hotel-specific platforms such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack, or similar systems is beneficial

• Strong organizational skills and the ability to prioritize multiple tasks

• Ability to understand and use technical or professional language, both written and spoken

• Excellent English speaking, reading, and writing skills

• Additional languages preferred; Spanish language skills highly desired

• Flexible schedule required, including overnights, weekends, and holidays

• Ability to work independently and make sound decisions within established hotel procedures

• Positive attitude, high energy, and a genuine desire to provide exceptional guest service

• Ability to stand, walk, sit, and perform front desk duties for extended periods

• Must be comfortable working overnight and maintaining alertness throughout the shift

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.