Founded in 1980, Charlestowne Hotels is one of the industry’s leading hotel management companies offering innovative, yet proven, expertise in hospitality operations, revenue optimization, and financial reporting.
Featuring a diverse portfolio of more than 41 hotels in 12 states, Charlestowne Hotels consistently delivers high returns to clients through superior market penetration. A unique branding process, based upon rigorous market research, paves the way for the hotel’s identity and value proposition, which is projected through all available media and distribution channels.
To complement this approach, Charlestowne implements a high-touch operations management style and guest service program resulting in stellar online reviews and rankings, which translates into pricing power and tangible revenue results. The use of advanced online accounting and cost control procedures to manage operating expenses assures an optimal flow through of revenues to render an impressive NOI.
The company’s depth of knowledge and appreciation for distinctive hotels in highly competitive markets generates a creative, yet methodical, approach to pricing and marketing the asset. The team’s forethought and understanding of trends within the industry, guides the process by which hotel owners obtain maximum value in their investment.
Charlestowne Hotels has adopted a decentralized, non-bureaucratic approach to hotel management that is philosophically client focused and results oriented, rather than process driven. This arose from the various types of properties managed by the company and from the differing objectives of the owners served — each of which are numerous and cannot be fulfilled with a single, process driven approach. For this to be effective, Charlestowne Hotels has engaged and developed exceptionally talented and entrepreneurial minded team members who communicate effectively and are capable of making good decisions, independent of a rigid, corporate bureaucracy.
Charlestowne Hotels understands the importance of identifying individuals who are motivated, talented and loyal employees who find pride in delivering positive experiences for both clients and guests. The organization’s property level training philosophy is an extension of its corporate philosophy, which is client focused, results oriented, and reliant upon entrepreneurial thinking.