Hilton Reservations & Customer Care - Carrollton

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Hilton Reservations & Customer Care - Carrollton

2050 Chennault Drive
Carrollton, TX 75006

Regional Office
Managed By Hilton

About this Employer

Company Description

Welcome to HRCC Dallas! The Dallas office is the proud home to a diverse team of talented individuals that interact with all of Hilton Hotels' guests. The Dallas office is our largest contact center.

Our employees chose Hilton Reservations for these reasons:

  • Excellent Training
  • Many Non-Traditional Work Schedules
  • Base pay plus attractive sales incentives (Reservations Sales)
  • Positive Work Environment
  • Supportive Staff

Work groups include:

  • Reservation Sales – sales and service for our entire Hilton portfolio of brands.
  • HHonors Customer Service – service to our valued HHonors Members with questions about their accounts.
  • Diamond Desk – service requests from our most important group of guests - our Diamond Members.
  • Member Services – this "behind-the scenes" group is responsible for handling back-office and email inquiries.
  • Guest Assistance – service to over 3800 hotels around the globe to ensure guest satisfaction and enhance customer loyalty.

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