Photo of Holiday Inn Express & Suites Altus, Altus, OK

Guest Service Agent

Holiday Inn Express & Suites Altus

2812 East Broadway
Altus, OK 73521

68 Room Hotel
Gestionado Por HHM Hotels
Ahorrar

Tiempo Completo

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Publicado 29 De Mayo De 2024

Holiday Inn Express & Suites Altus

Our Hotel

Nestled in the beautiful town of Altus on the plains of southwestern Oklahoma, the Holiday Inn Express Hotel & Suites Altus is ideally located less than two miles from Altus Air Force Base and three miles from Western Oklahoma State College.

Families will enjoy staying in our Altus hotel while experiencing all that southwestern Oklahoma has to offer. Visitors can explore the outdoors at the Altus City Reservoir or Quartz Mountain Nature Park. Other Altus attractions include the Museum of the Western Prairie and the Oklahoma Arts Institute. Our hotel in Altus has everything needed to stay comfortable during any visit to Oklahoma.

During any stay our guests are invited to enjoy a swim in the indoor pool, surf the web with free high-speed, wireless Internet access or workout in the Fitness Center. Guests can start their day off right with the hot breakfast every morning, featuring 100% Arabica Smart Roast coffee and our signature cinnamon rolls.

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