1505 Lake Cook Road
Highland Park,
IL
60035
Tiempo Completo
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.In joining Courtyard, you join a portfolio of brands with Marriott International.
Business and leisure travelers alike will find everything they need for a rewarding stay at Courtyard Chicago Highland Park/Northbrook. Our hotel is near Braeside Metra Station and offers easy access to attractions such as Six Flags® Great America, Chicago Botanic Garden, Ravinia Festival, The Highland Park Community House and downtown Chicago. After a busy day working or exploring the area, make yourself at home in our spacious rooms and suites with luxury bedding, free Wi-Fi, flat-screen TVs, ergonomic workstations and mini-refrigerators. Wake up ready for the day and enjoy a satisfying breakfast and Starbucks® coffee at The Bistro, our on-site restaurant also serving dinner and evening cocktails. Stay active by using our 24-hour fitness center and indoor pool. If you're planning an intimate business or social event during your stay, reserve one of our two event spaces, accommodating up to 40 guests.