Photo of Aloft Oklahoma City Quail Springs, Oklahoma City, OK

Front Desk Agent

Aloft Oklahoma City Quail Springs

13111 Highland Park Blvd
Oklahoma City, OK 73120

104 Room Hotel
Gestionado Por Crescent Hotels & Resorts
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Tiempo Completo

Description

As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent.

We value you and what you do. We manage properties of every size and major brand across North America.

Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

Here is what you will be doing each day:

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What is required?

Experience as a Front Desk Agent in a hotel preferred

Excellent customer service skills

Excellent computer, communication and interpersonal skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Publicado 29 De Mayo De 2024

Aloft Oklahoma City Quail Springs

Aloft Hotels is open in space and spirit and Aloft Oklahoma City Quail Springs brings a new vibrant gathering place in north OKC. Soak up the sun relaxing poolside in the hotel's outdoor pool and sip something delicious from the WXYZ bar, which offers comfortable indoor seating in the open lobby with pool views. Plan your next OKC meeting or event at Aloft Oklahoma City Quail Springs hotel near Chisholm Creek. 

You'll appreciate the hotel's meeting room is larger than 1,000 square feet and located on the hotel's main level for quick access to the parking, the hotel lobby, and WXYZ Bar. Chisholm Creek, located minutes from the hotel, provides a wide array of dining options, shopping, and entertainment venues such as Topgolf, iFLY, Red Door Escape Room, and more. Perfect for a family trip to OKC or team building for your next meeting in Quail Springs. During your next trip to OKC, we look forward to welcoming you to the new Aloft Oklahoma City Quail Springs.