the smiling face of hospitality...front and center
116 N Jefferson
Chicago,
IL
60661
the smiling face of hospitality...front and center
Compensation: 22, Tiempo Completo
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
We’re off I-90, a half-mile from Union Station and Fulton Market. United Center and Downtown Chicago are a 10-minute drive, home to Cloud Gate and The Magnificent Mile. O’Hare International Airport is 16 miles away. Sample local craft beer at our self-pour bar, Fulton Tap. Enjoy our outdoor terrace, daily free hot breakfast, and WiFi on us.