Housekeeping Manager

Job Summary         

The Housekeeping Manager will be responsible for managing all operations of the housekeeping department.  These responsibilities include supervising the cleanliness and appearance of guest rooms and public space, and to ensure maximum productivity and guest satisfaction.  It also includes recruiting, training, evaluating, disciplining, motivating and scheduling staff.

Duties and Responsibilities

• Oversee the operations of the housekeeping department to ensure compliance with brand and hotel quality assurance standards.
• Assist Rooms Division Manager in development of the department’s annual budget.
• Interview, hire, train, supervise and motivate staff and ensure they have the necessary supplies needed to effectively carry out their respective job duties.
• Schedule staff according to forecasted occupancy and monitor fluctuations so that schedules may be adjusted to ensure proper coverage.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Counsel and discipline staff that violate department and hotel policies and procedures through progressive counseling guidelines.
• Prepare and distribute work assignments, ensure maximum productivity levels are being met and maintained and provide performance feedback to ensure maximum efficiency and guest satisfaction.
• Conduct daily briefings and review all information pertinent to the day’s activities with staff.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for staff and ensuring proper labeling of hazardous supplies in accordance with the hotel hazard communication program.
• Perform regular inspections of guest rooms, public areas, linen closets and storage closets and chemical room for cleanliness, appearance, safety, supply control and upkeep.
• Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
• Review the Guest Make It Right log daily for any housekeeping items.
• Be aware of and communicate guest service scores on the Guest Insight System (GSI) to drive improvement and higher guest satisfaction.
• Respond to guest requests, concerns, and complaints to ensure guest satisfaction.
• Communicate with the Front Desk, Maintenance, and other departments to ensure a high-quality product and service level is delivered to our guests.
• Conduct inventories and monitor linen, cleaning, and guest supplies to maintain overall smooth operation of the department.
• Report any maintenance issues promptly to the maintenance staff.
• Monitor out-of-order, discrepant and show rooms.
• Work closely with the Chief Engineer to ensure the success of the hotel’s preventative maintenance program.
• Maintain and monitor Lost and Found procedures and policies.
• Fills in and assists in all housekeeping related tasks and duties, if necessary, as business dictates.
• Any other tasks/duties requested or assigned by Management.

Skills and Specifications

• Strong leadership qualities and sound judgment with effective decision-making and problem-solving skills.
• Ability to communicate effectively and deal with guests, other departments, and team members.
• Must possess good communication skills both written and verbal.
• Ability to lead, motivate and manage staff.
• Ability to establish and maintain effective working relationships with subordinates.
• Ability to train, supervise, assign, direct and evaluate the work of subordinates.
• Must have excellent organizational, interpersonal, and administrative skills.
• Must be proficient in Word and Excel.
• Strong attention to detail and ability to multi-task.
• Must be familiar with proper use of cleaning equipment, cleaning chemicals and handling of Bio-Hazard materials.
• Ability to stand for extended periods, walking, pushing, pulling, lifting, or carrying up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.
• Must be able to work varied shifts, including weekends and holidays.

Education and Qualifications

• Degree in Business Management/Hospitality Management or equivalent experience.
• 3-5 years housekeeping supervisory experience.

Benefits

• Medical, Dental & Vision Insurance
• Paid Vacation
• Paid Personal Days
• Paid Holidays
• Free Life Insurance
• Employee Discounts