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Housekeeping Manager

W Philadelphia

1439 Chestnut Street
Philadelphia, PA 19102

295 Room Hotel
Gestionado Por Marriott International
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Tiempo Completo

Job Number

24078782

Job Category

Housekeeping & Laundry

Location

W Philadelphia, 1439 Chestnut Street, Philadelphia, Pennsylvania, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Job Summary

Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.

Candidate Profile

Education And Experience
  • High school diploma or GED; 1 year experience in the housekeeping or related professional area.

    OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    Core Work Activities

    Supporting Housekeeping Operations And Budgets

  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Inspects guestrooms on a daily basis.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Schedules employees to business demands and for tracks employee time and attendance.
  • Ensures employees understand expectations and parameters.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Celebrates successes and publicly recognizes the contributions of team members.

    Providing And Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.

    The hourly pay range for this position is $28.85 to $36.54. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

    The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

    • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



    W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

    Be

    where you can do your best work,​

    Begin

     your purpose, 

    Belong

     to an amazing global​ team, and 

    Become

     the best version of you.
    Publicado 6 De Mayo De 2024

    W Philadelphia

    Defy expectations at the new W Philadelphia

    Provocative design defies expectations and sparks imagination at the newest hotel in the city, offering an original and vibrant spin on traditional luxury in the heart of Philadelphia. More than just a hotel, W Philadelphia encompasses the energy, bold attitude and playful irreverence of the city. The rich history, dynamic art galleries and eclectic music scene that define Philadelphia are just steps away, including Independence Hall, Rittenhouse Square and the Avenue of the Arts. Get in the mix and sip specially created cocktails in the Living Room or on our bar terrace. Invigorate your routine at FIT, or soak up the sun in our lap pool. Host an inspiring event in one of our 22 meeting rooms featuring fully-adaptable, cutting-edge telecommunications and multimedia technology. And when the day is done, escape to your guest room featuring the signature W bed, amenities by Davines and chic, stylish décor. Making an entrance in 2020.

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