12000 Plum Orchard Drive
Silver Spring,
MD
20904
Tiempo Completo
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
SAVOR AN EXTENDED STAY IN STAY SILVER SPRING, MD
Business and leisure travelers alike will feel at home during their stay at the newly renovated Residence Inn Silver Spring. Our extended-stay, pet-friendly hotel in Silver Spring, MD, provides easy access to The Fillmore Silver Spring, The Music Center At The Strathmore, Holy Cross Hospital, the FDA White Oak Campus, The University of Maryland, army research at Adelphi Laboratory Center and the town of Kensington. After a fulfilling day, retreat to your spacious suite with a full kitchen, free Wi-Fi and a workstation. Wake up refreshed and start the day at our free breakfast, serving both healthy and hearty favorites. Stay active by exercising at our fitness center or taking a swim in our outdoor seasonal pool. If you'll be hosting a small business meeting or social gathering during your stay, reserve our flexible event space and let your attendees know about our complimentary on-site parking and special group rates. You'll enjoy a comfortable experience during your stay at Residence Inn Silver Spring.