Cluster Reservations Agent
Tiempo Completo
Description
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Cluster Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Cluster Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
Requirements
What are we looking for?A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Reservations environment
- Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton Suites Makkah
At A Glance
Set in the center of Makkah, in the heart of Saudi Arabia, the contemporary Hilton Suites Makkah boasts a fabulous location overlooking the Kaaba and Holy Haram and is only 100km from Jeddah International Airport. Many of the city’s holy sites and popular Makkah attractions are just a short distance from the hotel. Enjoy convenient, direct access via elevator from the towers to the Haram level.
Relax in a spacious, air-conditioned guest room at this Makkah hotel, all of which have comfortable beds, generous work areas and WiFi. Our beautiful guest rooms are designed to convey a sense of balance and symmetry and feature a unique color scheme based on the five times of prayers throughout the day; sunrise, noon, late afternoon, sunset and nighttime. Perfect for families or groups, our Makkah hotel also offers spacious suites with superior views of either the city or the Holy Haram, a separate living area and additional amenities.
Work out with the latest exercise equipment in the 24-hour fitness center and sip coffee in the street-level, Al-Khalil café. Savor oriental delicacies in the Asia Restaurant and enjoy stunning views in the stylish Alqandeel Restaurant. Host an event at this Makkah hotel with two flexible meeting spaces and the latest A/V equipment. We also offer a 24-hour business center and a dedicated staff, who will be delighted to help plan your event. 24-hour car parking is available and there is an in-house clinic onsite for your medical care.
