2440 Hoonani Road
Koloa, Kauai,
HI
96756
Tiempo Completo
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The pay range for this position is $24.87 to $31.09 per hour.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
This hotel sits on Poipu Beach, renowned for unspoiled white sand, swaying coco palms, and breathtaking sunsets. Kiahuna Golf Course, Spouting Horn, and the town of Koloa are all within a 10-minute drive.
Guests of Sheraton Kauai can snorkel in the calm waters of Poipu Beach, indulge in a massage by the sea, immerse in the Hawaiian culture, or enjoy evening mai tai receptions and ocean-view dining.
Newly renovated guestrooms at Sheraton Kauai Resort provide the Sheraton Sweet Sleeper bed, flat screen TVs, wireless Internet access, and furnished lanais with views of the ocean or gardens.
Perfectly situated to greet the morning sunrise, every guest room in our Beach and Ocean Wings faces the sea. And for those who prefer quiet beauty, our Garden Wing accommodations overlook acres of vibrant tropical blooms and sparkling waterfalls. A total of 394 rooms, including suites, are found in small, easily accessible buildings no taller than coconut trees. Connecting rooms are available for families.