Photo of Doubletree Phoenix Mesa, Mesa, AZ

Front Desk Guest Services Agent (PM)

Doubletree Phoenix Mesa

1011 West Holmes Ave
Mesa, AZ 85210

262 Room Hotel
Gestionado Por Linchris Hotel Corporation

Travel Discounts with Hilton and Linchris, Free Lunch

Get Paid Weekly! Amazing Hotel in Mesa! Free Meal Every Day! Travel Discounts with Hilton!

Compensation: $16.00, Tiempo Completo

Job Summary

Looking for an outgoing, enthusiastic and motivated team member to join the best team in Mesa!   The Guest Services Agent is responsible for the guest’s experience at the beginning and end of their stay by performing hotel front desk duties and interaction with guests and the general public by phone and in person. This position does require evening and weekend shifts.

Essential Duties and Responsibilities

 Provides professional and courteous guest service at all times

  • Greets arriving guests
  • Answers telephone calls courteously and efficiently
  • Responds to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions
  • Generates, confirms, cancels, and changes guest reservations
  • Keeps records of room availability and guest’s accounts
  • Assists arriving and departing guests with luggage
  • Computes bills, receives payments, and makes change for guests
  • Makes restaurant, transportation, or entertainment reservations for guests
  • Promotes any current hotel and franchise marketing programs

Additional Duties

  • Assumes manager duties in absence of General Manager
  • Transmits and receives messages through telephone, facsimile, and switchboard
  • Maintains wake-up call service
  • Posts ancillary charges to guest folios (food, room, telephone)
  • Maintains clean and neat work and storage space
  • Assists with appropriate storage of guest property
  • Attends monthly department meeting
  • Completes projects as determined by Rooms Operations Manager
  • Participates in ongoing education and training of Franchise and Hotel Management Company

Essential Behavior Requirements 

  • Customer Service:Displays a professional sense of urgency whencommunicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs.  Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
  • Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
  • Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Quality: Work “product or service” is free of errors and exceeds customer expectations. Education or Experience- High school diploma or GED equivalent; no prior experience is required.
  • Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos.  Speak clearly, distinctly, and with confidence using appropriate pauses, emphasis, correct English, and punctuation. 
  • Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide all units of measure.
  • Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral, or diagram form.  Ability to professionally deal with problems in standardized situations.

Physical Requirements

  • Ability to pass physical exam, drug test, and background check
  • Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing 
  • Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.
  • Primarily inside environmental conditions
Publicado 19 De Junio De 2024

Doubletree Phoenix Mesa

Property Description

The Most Distinguished Choice Of Phoenix Hotels…Welcome to the Doubletree Phoenix Mesa — a dramatic, atrium-style hotel with a resort flair. Gently enveloped by desert terrain, our Phoenix Arizona hotel provides convenient accessibility to the many engaging activities of the Valley of the Sun. Situated in the heart of the city's fastest growing corridor, our hotel offers an equally ideal setting for business and leisure travel:

  • Located in the vibrant Phoenix suburb of Mesa, Arizona
  • Just minutes to downtown Phoenix and Scottsdale
  • Convenient to Chandler, Tempe, and Gilbert
  • 12 miles from Sky Harbor International Airport

Exceptional Luxury At This Hotel In Mesa, ArizonaÂ…

The Doubletree Phoenix Mesa provides all of the amenities that you have come to expect from Doubletree — and then adds a generous dose of genuine Southwestern hospitality. Relax in the luxury of our spacious guest rooms and suites. Distinctive amenities and services at this Phoenix hotel include:

  • 260 guest rooms and suites
  • Executive club lounge
  • Heated pool and whirlpool spa
  • 24-hour fitness center
  • Adjacent nine-hole executive golf course
  • Over 20,000 square feet of event space
  • 24-hour business center
  • High-speed Internet access in all rooms
  • Wireless connectivity in public areas
  • Onsite restaurant and atrium lounge
  • Room service, from 6:30 a.m. to midnight daily
  • Free shuttle service within three-mile radius
  • Bell staff and valet services

Whether you're visiting the Southwest for business or pleasure, choose the Hilton Phoenix East Hotel in Mesa, Arizona. As our general manager Dave Muth says, 'When it comes to the guest, the answer is yes, now what's the question?'

Property Statistics

Number of rooms
Sq. ft. of meeting space
Banquet capacity

Food & Beverage Outlets



Hotel Amenities
  • 1 Outdoor Pool
  • 1 Fitness Facility
  • Dual Line Telephones
  • Data ports
  • High Speed Internet-All Rooms
  • In-room coffee/tea
  • In-room refrigerator
  • Newspaper (Mon-Fri)

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