Photo of Renaissance Milwaukee West, Milwaukee, WI

Front Desk Agent (Weekends)

Renaissance Milwaukee West

2300 North Mayfair Road
Milwaukee, WI 53226

196 Room Hotel
Gestionado Por Concord Hospitality Enterprises
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Compensation: AAA Four Diamond Renaissance Hotel, Medio Tiempo

Description

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, a AAA Four Diamond premium distinctive hotel is seeking an energized and curious minded Part-Time Front Desk Agent with a passion to serve others!

The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It’s that culture that has built the outstanding team and has made us the successful company we are today.

Here are some of the great benefits of working with us:

  • Competitive Pay
  • Same-Day Pay Option
  • 401(k) with company contribution – free money!
  • Hotel and Travel Discounts Worldwide
  • Exclusive discounts on concert tickets, theme park passes, rental cars, and more
  • Verizon wireless discount
  • Free parking in structure and easy access to public transportation
  • Complimentary and discounted food and beverage
  • Clean and secure locker room for personal belongings
  • Company uniform
  • Safety shoe discount
  • Deeply discounted dry cleaning
  • Personal and professional developmental opportunities; classroom training, online training, and educational assistance program

Role Summary:

  • Assist guests efficiently, courteously, and professionally in all reception functions while maintaining high standards of service and hospitality.

Responsibilities:

  • Proactively greet and assist guests, providing the highest quality of service at all times.
  • Check guests in and out efficiently and in a friendly manner.
  • Promptly and effectively respond to guest requests and concerns.
  • Post guest charges, compute guest bill, and collect payment in accordance with established procedures.
  • Handle guest mail and messages per established procedures.
  • Understand and communicate various rewards programs, packages, and specials available to guests.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.
  • Answer switchboard in accordance with standards of proper telephone etiquette.
  • Block rooms and handle special requests.
  • Monitor room availability.
  • Handle safe deposits by guests per established procedures.
  • Assist in ensuring lobby and desk area remain clean.
  • Have a thorough knowledge of emergency and security procedures.
  • Open and close shift; make cash drops.
  • Ensure all credit cards, cash, and change funds are balanced throughout each shift.
  • Communicate with incoming staff and management by logging pertinent information in the pass on log.
  • Other duties as required.

Desired Skills and Experience:

  • Prior experience in a front desk position, preferably in a full-service hotel.
  • Marriott experience a plus.
  • Flexible availability is required for first and second shift; Saturday and Sunday availability required.
  • Understanding that schedules will vary based on business demand required.

Compensation:

  • The starting hourly pay for this position is $16.00.

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development.

Publicado 21 De Mayo De 2024

Renaissance Milwaukee West

Distinctive Style in Milwaukee West/Wauwatosa

When the Tailor meets the Seamstress, complexity and beauty transcend from the designer’s eye and translate into masculine vs feminine details and structured vs organic shaping. Simple forms from the tools of the trade shape the architecture of this eye-catching Milwaukee hotel and provide a backdrop to the visual lines that emphasize the art of garment construction. Offering sophisticated style and brilliant service, welcome to Renaissance Milwaukee West. Live curiously through culinary experiences at Eldr+Rime, an independent design inspired by the Scandinavian roots in the community. Minutes away from the charming Village, this Wauwatosa hotel is ideally situated in the Mayfair Mall shopping and fashion hub, where you can catch additional inspiration on style and entertainment. Immerse in other experiences at Miller Park, Historic Third Ward, Milwaukee County Zoo, Fiserv Forum and Wisconsin Expo Center. If you need to know where to go around town, one of our Navigators will help you on your journey.