Housekeeping Floor Supervisor

Description

Welcome to the timeless luxury world of Waldorf Astoria

Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of Sincerely Elegant Service that creates a singular experience. If you understand the value of personalized attention and know how craft unexpected moments with a rich level of customer service, you may just be the Talent we are looking for. Once you enter the marvelous world of Waldorf Astoria Hotels & Resorts, you are part of our promise to deliver Guests a single rich experience at every extraordinary place they visit.

A Housekeeping Supervisor with Waldorf Astoria Hotels & Resorts is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Housekeeping Manager.

What will it be like to work for this Hilton Brand?

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit. 

What will I be doing?

As a Housekeeping Supervisor, you are responsible for supervising Room Attendants and Housemen to deliver an excellent Guest and Member experience. A Housekeeping Supervisor would also be required to assist the Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Room Attendants and Housemen
• Daily allocation of rooms and deep cleaning tasks to team members  
• Manage guest requests, including VIP amenities and communicating them to the relevant team members    
• Routine inspection of guest bedrooms to ensure they meet standards
• Aware of all room categories and amenities
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost property procedures
• Ensure guest laundry is cleaned and delivered in a timely manner
• Report maintenance issues to Maintenance/Engineering Department
• Assist Executive Housekeeper with training requirements
• Represent the needs of the team to others in the hotel
• Be environmentally aware
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships

Requirements

What are we looking for?

A Housekeeping Supervisor serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering a high level of customer service
• Experience in Housekeeping department in luxury environment
• Positive attitude
• Good communication skills
• People manager
• High standards of cleanliness
• Ability to work on their own or in teams
• Excellent in English language
• Well groomed and good personal hygiene
• Candidate must be in the possession of a valid residence and working permit for the Netherlands

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in managing/supervising a team in a similar role
• IT proficient
• Willingness to develop team members and self

What benefits will I receive?

• As an employee you will become a member of the GO Hilton programme, which provides reduced room rates in all our hotels WORLDWIDE, which means you can choose out of over 7,000 properties in more than 100 countries and all this not only for yourself but off course to share with your friends and family as well.
• 50% discount on Food & Drink
• Discounts on products and services offered by Hilton Worldwide and its partners, for example Guerlain
• Cross training
• Yearly departmental team outing
• Hilton University offers more than 2500 e-learnings

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.