Photo of Bally’s Evansville, Evansville, IN

Supervisor - Housekeeping

Bally’s Evansville

421 NW Riverside Drive
Evansville, IN 47708

243 Room Hotel Casino
Gestionado Por Bally’s Corporation
Tiempo Completo


Essential Duties And Responsibilities

 Ensures that hotel guest room quality exceeds our guest’s expectations by managing the graded room inspection program and the housekeeping variance program through coaching and discipline.

 Inspects the rooms inspectors have already inspected to improve the performance of our hotel room inspectors. Conducts training, coaching and discipline as needed.

 Manages the Graded Room Inspection program by recording the results of graded inspections and ensures that room inspectors are performing them on a timely and fairly basis.

 Personally inspects all VIP guest rooms and ensures that their requests are completed.

 Inspects guest common areas to improve the performance of our house attendants.

 Researches guest recoveries and complaints to correct the source of the service failure.

 Implements plans for all housekeeping team members as directed by the Executive Housekeeper, the General Manager and the Director of Hotel Operations. Communicates priority department guest and group developments.

 Assists the Room Inspectors in daily opening and closing operations and morning briefings.

 Monitors daily Laundry process to ensure quality production that is timely and efficient and provides direction to laundry leads and laundry attendants as needed.

 Performs monthly linen inventories at both hotels and provides a recap of current monthly inventory levels and ordering needs.

 Assists the Executive Housekeeper in ordering hotel supplies as needed and within budget.

 Manages the Recognition and Retention program to improve the performance and morale of all housekeeping team members.

 Prepares weekly department schedules to meet business demand and meet labor budget limitations.

 Tracks weekly labor hours to stay within budget and maintains the daily guest room attendant labor report to identify guest room attendant productivity issues and addresses them.

 Assists the Executive Housekeeper in all training efforts and professional development of housekeeping team members including the completion of Casino Essentials of all team members.

 Conducts safety audits of the hotel and ensures that all team members are following proper safety procedures. Addresses all unsafe conditions.

 Follows the Thoughtful Service model at all times

 Knowledgeable of the Indiana Gaming regulations as well as Tropicana Evansville’s internal controls, policies and procedures

 Must be available for regularly scheduled work and able to work a variety of hours, holidays and weekends

 Performs other duties as assigned

Supervisory Responsibilities
Assist with the direction, coordination, and evaluation of this unit.

Carries out shift management responsibilities in accordance with the organization's policies and applicable

laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing

work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving


To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required.

Education And/Or Experience
Associate’s degree or equivalent from a two year college or technical

school or six months to one year related experience and/or training, or equivalent combination of education

and experience. One to three years’ experience in hotel guest room service and/or hotel operations.

Certificates, Licenses, Registrations
Must be able to obtain and maintain an Indiana Gaming


Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence. Ability to effectively present information in one-on-one and small

group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole

numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and

interpret bar graphs.

Computer Skills
Proficient in Microsoft Office Products, strong skills in Microsoft Excel preferred.
Access To Gaming Facility
Access To Sensitive Materials
YES; Requires access to employee information and departmental budgetary


Publicado 20 De Junio De 2024

Bally’s Evansville

Bally’s Evansville offers 45,000 sq. feet of gaming space, 1,000 slot machines, 30 electronic and live tables, a sports book, 338 hotel rooms and suites, three restaurants, four bars, a live entertainment venue, and 50,000 sq. ft. of interior and exterior convention and event space.

Bally’s Corporation is a global casino and interactive entertainment company, headquartered in Providence Rhode Island, with a growing omni-channel presence. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

The Bally’s (North America) Interactive family includes upstarts, legends, sharks, and even a primate or two. Bally’s digital division is a portfolio of top disruptor brands in sports betting, iGaming, free-to-play gaming, and poker. Bally’s (International Interactive) has been recognized as the most successful multi-brand casino and bingo operator in the world with brands that cater to audiences all across the globe.

With 9,900 employees, the Company's casino operations include approximately 15,000 slot machines, 550 table games and 3,900 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".