Housekeeping Supervisor

Hotel Housekeeping Supervisor

The new TownePlace Suites Dublin is looking for the perfect person to drive 100% Guest satisfaction for Guests by supervising the hotel cleaning processes. You will be responsible for the overall cleanliness of the hotel. You must be very hands-on and willing to jump in whenever required. If you are a hard working, team oriented person, I hope to here from you soon.

Indicators of Success

• Achievement of Guest satisfaction and loyalty goals
• Cleanliness of rooms
• Number and type of rooms cleaned each day

Areas of Responsibility

Creates 100% Guest satisfaction by providing genuine hospitality and by exceeding Guest expectations

• Communicates and demonstrates quality service to other employees
• Gives personal attention, takes personal responsibility and uses Teamwork when providing Guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving Guest problems
• Performs other duties as required to provide genuine hospitality

Provides employees with the information needed to perform their job effectively

• Orients employees to the department and hotel and provides on-the-job training on job responsibilities
• Prioritizes and assigns work
• Provides feedback to the employee and General Manager on the employee’s performance of job responsibilities

Supervises Room Attendants in the cleaning of Guest rooms

• Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily
• Supervises the completion of short notice requests for rooms
• Prepares requests for replacement of furniture, fixtures, etc. and follows up to ensure completion of request
• Inspects all check-out/stay over rooms for adherence to Marriott’s Brand Standards
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
• Prioritizes special cleaning requests (i.e. VIP rooms, check-in, etc.)

Ensures that linen closets are maintained as appropriate

• Verifies that carts are stocked, stored properly and closets are locked
• Complete inventories weekly