Housekeeper

Job Description

Job Description

Room Attendant/Housekeeper

Department: Housekeeping

Reports To: Housekeeping Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a Room Attendant you will play a crucial role in ensuring our guests have a comfortable and memorable stay. Your primary responsibility is to maintain the cleanliness and presentation of guest rooms and public areas.

Key Responsibilities:

Room Cleaning:

o Clean and sanitize guest rooms, including making beds, changing linens, and replacing towels.

o Dust and polish furniture, fixtures, and mirrors.

o Vacuum carpets and mop floors.

o Clean and sanitize bathrooms, including toilets, sinks, and bathtubs.

o Empty trash cans and replace trash bags.

o Restock guest rooms with amenities, such as toiletries and linens.

Public Area Cleaning:

o Clean and maintain public areas, including hallways, stairwells, and lobbies.

o Sweep, mop, and vacuum public areas as needed.

o Empty trash cans and replace trash bags.

o Wipe down surfaces and sanitize high-touch areas.

Guest Service:

o Respond to guest requests and inquiries in a friendly and professional manner.

o Report any maintenance issues or safety concerns to the appropriate department.

o Follow all hotel policies and procedures.

Other Duties:

o Assist with laundry duties, as needed.

o Participate in inventory control and supply management.

o Other duties as assigned.

Qualifications:

Perks & Benefits:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

Aloft Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.