Hotel Front Office Manager

Description

HOURLY RATE OF PAY RANGE: $29 - $31

The Sacramento Marriott Rancho Cordova is seeking an experienced and dynamic Front Office Manager to lead our Guest Services team. This is an exceptional opportunity! Our 265-room property has just completed a full renovation from top to bottom. This pivotal role offers a unique chance to shape the front-of-house guest experience as we emerge from renovation and begin to rebuild a reputation for excellence within a revitalized and forward-thinking hospitality environment. This is an hourly manager position and open availability is required.

Key Responsibilities:

• Lead daily front desk operations including check-in/check-out, guest inquiries, reservations, and concierge services.
• Hire, train, schedule, and manage front desk associates, night auditors.
• Ensure a warm, welcoming, and efficient arrival and departure experience for all guests.
• Implement service standards and operational procedures that uphold Marriott brand standards.
• Resolve guest concerns and issues promptly, professionally, and effectively.
• Oversee and manage the hotel lobby experience, ensuring cleanliness, ambiance, and guest comfort.
• Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and seamless service.
• Maintain effective communication through daily shift briefings and regular team meetings.
• Monitor and manage front office expenses, payroll, and labor forecasting.
• Manage Marriott systems and software including PMS, MARSHA, and Mobile Key.
• Maintain accurate records of guest accounts, incident reports, and shift activity.
• Handle group arrivals/departures and VIP experiences with personalized attention.
• Ensure compliance with company policies, safety standards, and cash handling procedures.
• Continuously evaluate and improve guest service delivery through feedback and performance metrics.

Qualifications & Experience:

• Minimum 3 years of Front Desk Agent experience in a hotel environment required
• Minimum 1–2 years of supervisory experience required
• Minimum 2 years of Front Office Manager experience required
• Strong knowledge of front desk systems and Marriott brand standards preferred
• Proven ability to manage and motivate a team while leading by example
• Exceptional customer service and conflict resolution skills
• Strong organizational, multitasking, and time-management abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook); Marriott systems (PMS, MARSHA, GXP) highly preferred
• Flexible availability required, including weekends, evenings, and holidays
• Excellent written and verbal communication skills
• Energetic and professional demeanor with a passion for hospitality
• Must successfully pass a background check, including a credit check and Motor Vehicle Record (MVR) screening

Benefits:

• Medical (Anthem/Kaiser)
• Dental (Aetna)
• Vision (VSP) and Life (The Hartford)
• Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
• Vacation and Sick Pay
• Room Discounts with any Marriott Brand Hotel (31 different brands globally)
• Additional Room Discounts for select hotels within portfolio

Sacramento Marriott is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Rebecca E. Garcia at rebecca.garcia@marriottranchocordova.com or call 916-267-6715 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.