Event & Convention Manager

Description

• Primary liaison between hotel sales department and banquets department for assigned groups. Once a contract is signed with group sales, this position coordinates every detail of the event with the meeting planner, including guest rooms, meeting space setup, menu selection, and audio-visual requirements.
• Communicate effectively with sales, front office/reservations, and banquets to ensure each department understands their role in the successful execution of group business.
• Prepare and distribute detailed group resumes, banquet event orders (BEOs), and other communication materials to all operating departments.
• Conduct pre-convention and post-convention meetings with clients and internal departments to review logistics, address last-minute details, and ensure a smooth event experience.
• Manage on-site execution of assigned events, providing professional support to meeting planners and ensuring all commitments are met or exceeded.
• Monitor group billing and ensure all charges are accurate; assist accounting with final review and client follow-up as needed.
• Maintain complete and accurate files for each group, including correspondence, contracts, BEOs, and post-event reports.
• Anticipate client needs and proactively recommend creative solutions, upsells, and enhancements to maximize guest satisfaction and hotel revenue.
• Work closely with culinary and banquet teams to ensure menu selections are properly planned, priced, and executed to meet client expectations and operational standards.
• Respond promptly to inquiries and requests from internal and external clients.
• Ensure compliance with brand standards, hotel policies, and departmental procedures.
• Assist the Director of Catering & Convention Services with departmental reports, forecasting, and special projects as assigned.
• Participate in site inspections and client visits to showcase hotel facilities and services.
• Maintain a working knowledge of hotel facilities, services, and local area offerings to provide accurate and helpful information to clients.
• Support a culture of teamwork, professionalism, and guest service excellence within the department and throughout the hotel.
• Other tasks as assigned.

The annual starting salary for this position is between $52,000 - $62,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for bonus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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